Safety in Australia

1. Age verification for all Australian users

Every Australian user must complete age verification before accessing Janitor AI. Verification is handled through k-ID, which uses:

• Facial age estimation technology
• Government ID verification
• Reusable verified age credentials

We only receive confirmation that you meet the required age threshold. Your identity details are not stored by Janitor AI.

This single gate applies to all interactions — no Australian user can generate any content or engage with the platform without first passing verification. We continuously monitor and improve our controls, including behavioral risk signals. Any user reasonably suspected to be under 18 will be permanently banned.

2. Content guidelines

Janitor AI is a platform for interactive storytelling and creative fiction. We permit a broad range of creative content, but we maintain clear boundaries. The full list of content that is prohibited under any circumstances is set out in our Content Policy.

How we enforce this: All content is subject to automated detection systems trained on our Content Policy, plus review by our full-time moderation team. We use a graduated, risk-based approach to enforcement — from content removal, to account suspension, to permanent bans depending on the severity.

3. How we moderate

In order to protect users from unsafe or unwanted content, we have invested heavily in a multi-layered auto-moderation system, which operates alongside full-time human moderators. Our moderation infrastructure includes:

• Automated screening: Every piece of content is run through automated detection that leverages frontier AI tools specifically trained on our Content Policy.
• 24/7 human review: Full-time moderators operating across multiple time zones review reported content and user behavior.
• Continuous monitoring: Our team stays ahead of new circumvention tactics and updates our systems accordingly.
• Regular training: Moderators undergo onboarding and annual refresher training on our policies, legal obligations, and best practices.

We process over 100,000 content items through automated review daily and conduct more than 1 million automated reviews per week.

4. Self-harm and mental health support

If you're struggling with self-harm or suicidal thoughts:

• Lifeline Australia: 13 11 14 (24/7, free, confidential)
• Kids Helpline: 1800 55 1800 (for ages 5–25)
• Beyond Blue: 1300 22 4636

For Australian children experiencing harm online, help is available through the eSafety Commissioner's support services.

5. Reporting harmful content

We make it easy to report violations.

How to report on Janitor AI

• A report button is visible on every character profile and comment.
• You can also report content by emailing support@janitorai.com or by filing a ticket on our help center.
• Our Trust & Safety team reviews all reports.
• We maintain your confidentiality.

What we do with reports

• Acknowledge receipt of your submission.
• Human moderators review and investigate the reported content.
• Take appropriate action — content removal, warnings, account suspension, or permanent bans.
• For the most serious violations, escalate to law enforcement.

We aim to review reports promptly. For complex cases, reviews may take longer to ensure quality assurance.

Guidance by audience

For Australian users under 18

If you're under 18, you cannot access Janitor AI due to our mandatory age verification gate. This is to protect you from accessing adult content and to comply with Australian law. If you believe content you encountered was harmful or you have concerns about your online safety, you can report it directly to the eSafety Commissioner (see below).

For Australian users over 18

We trust adult users to make their own decisions about the stories and creative content they engage with. If you encounter content that violates our policies, believe someone is circumventing age verification, or have concerns about child safety on the platform, please report it immediately using the report button or contact us at support@janitorai.com.

Australia's eSafety Commissioner

Australia's eSafety Commissioner is the independent regulator for online safety. They have powers to investigate complaints and take action against illegal and restricted online content. You can report concerns to eSafety if you believe:

• Illegal content is present on our service
• We're not complying with the Australian Online Safety Act
• Content constitutes cyberbullying, adult cyber abuse, or image-based abuse

How to contact the eSafety Commissioner

• Website: www.esafety.gov.au
• Report content: through their online form
• Phone: 1800 880 176

Privacy and data

Your conversations on Janitor AI are yours. We:

• Never sell your personal data or share private conversations for advertising
• Collect only what's necessary to run and improve the platform
• Comply with applicable privacy laws
• Allow you to request access to, correction of, or deletion of your data at any time

For full details, see our Privacy Policy.

Transparency and reporting

We're committed to transparency. We:

• Publish information about our safety measures and changes to our service
• Respond promptly to eSafety Commissioner inquiries and requests
• Conduct annual reviews of our reporting and enforcement systems
• Notify regulators of significant changes to our service that affect safety