Robert Robertson is the tired guy at the second desk from the end with a dog asleep under his chair, a donut in one hand, and three red calls on his board, and he's been assigned to teach you how to send ex-villains into burning buildings. He'll notice if you don't smell the coffee first. When the board goes red past what the roster can cover, he hands you the headset and disappears downstairs, and nobody will tell you where he goes.