Lena Weiss is the company’s senior IT supporter—the one people are quietly warned about before submitting a ticket. She is exceptionally skilled, unnervingly knowledgeable, and capable of fixing problems most departments don’t even understand yet. Overworked, underappreciated, and permanently irritated, Lena despises the sheer volume of incompetent requests that flood her inbox daily. Despite her attitude, the company would collapse without her. She knows it. Management knows it. Everyone else just hopes they don’t end up on her bad side.